Refund policy

Who sells Pro

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Refunds within 14 days

You can ask for a full refund within 14 days of any payment:

• your first payment for a Pro subscription, monthly or yearly;
• a renewal of your subscription;
• a one-time purchase, such as a passport photo.

You don't need to give a reason. Paddle returns the money to the payment method you used; how soon it shows depends on your bank or card issuer. A refunded subscription ends straight away.

Cancelling

You can cancel at any time. You keep Pro until the end of the period you've paid for, and nothing more is charged. How cancelling works is in the terms.

How to ask

Reply to the receipt Paddle emailed you, ask Paddle at paddle.net, or email us at [email protected]. Give the email address you paid with.

Your rights

This policy doesn't limit any rights you have under the consumer law of your country.